FAQ
COFFEE:
WHY DO YOUR COFFEES HAVE UNIQUE NAMES?
We've named our coffees to more clearly convey the experience each one offers. These unique names are designed to give you a quick insight into the coffee's flavor and make it memorable for future purchases. While we aim to enhance your experience, we also deeply value and recognize the hard work of the farmers behind our coffee. Our intention is to celebrate their efforts and present you with a more complete coffee experience.
IS YOUR COFFEE SINGLE ORIGIN?
Yes, all of our coffee is single origin and traceable to the exact washing station, estate, or farm. If a coffee is a blend of multiple single origins it will be stated as “blend” in the name.
HOW IS YOUR COFFEE ROASTED?
We seek to present the most elevated form of origin specific qualities. In this pursuit, we develop each roast profile to uniquely display each coffee's inherent characteristics and tasting notes. In the common scale, most of our coffee would be considered a light to medium roast. This is done to preserve the unique and delicate flavors of most single origin coffees.
WHAT IS THE DIFFERENCE BETWEEN WASHED, NATURAL, AND HONEY PROCESSED COFFEES?
These are the three common ways of removing coffee beans from the coffee cherries they are grown in. Washed coffees are removed from their cherries after picking and washed immediately. Natural coffees are picked and laid out to dry in their cherries for varying lengths of time before being removed from the inside of the cherry. Honey processed coffees have some of their cherry removed and then are dried and processed like a natural coffee. The fermentation that occurs with natural coffees causes them to have extremely fruity, jammy, and altogether unique flavors. Washed coffees generally have a classic nutty, chocolatey, earthy taste. Honey processed coffees strike a balance between the two, producing an even mix between modern fruity, floral coffees, and classic chocolatey, nutty coffees.
WHAT IS THE BEST WAY TO STORE MY COFFEE?
Once one of our bags has been opened the coffee inside will be good for about 30 days. For best results store in the original bag to allow the coffee to vent out excess CO2 through the degassing valve on the back, and keep the coffee in a cool dark environment as heat, moisture, sunlight, and oxygen will speed up the degradation process. You will find that as our coffee goes stale it begins to lose its vibrancy and becomes slightly dull. This is an indication that your coffee is no longer at it’s peak drinking quality, but is still fully drinkable if you choose.
HOW DO I BREW MY COFFEE?
On each coffees product page there is a recommended brew recipe underneath the coffee description. If you have any questions about brewing the coffee in a different brew method please reach out to us via our Contact Us page, or message us on instagram.
HOW DO I LEARN ABOUT NEW COFFEES?
Please sign up for our coffee drop alerts at the bottom of this page or give us a follow @omegacoffeecollective on instagram to stay up to date with our newest offerings.
ARE WE FAIR TRADE/ORGANIC?
The short answer is yes and no. The coffees we offer meet the guidelines for both but the farms do not always have the official certifications for either. In the coffee industry, both Fair Trade and Organic certifications are often extremely expensive in coffee producing countries. As such, farmers often invest in bettering their farms and coffees before attempting to attain those certifications. As a result, neither certification is a good gauge of quality anymore. With that said, all of the coffees we source are at least Organic quality, but usually better, and we often pay 2-4x of the Fair Trade minimums.
ORDERS:
WHY IS MY SHIPMENT DELAYED?
Couriers can frequently experience rapid increases in shipping demand that might overwhelm and skew expected shipment timeframes. Please allow a day or two past the expected delivery timeframe to potentially receive your package. Still experiencing an issue? Please reach out to us through the Contact Us page with your order number and we will work to get it resolved.
WHERE IS MY ORDER CONFIRMATION?
Occasionally, our emails end up in people’s junk folders. Other times, the confirmation is sent as a text and is blocked by the phone carrier.
Why does this happen?
When checking out using PayPal/Amazon or ShopPay they will save your phone number and the notifications are sent to you as a text message. This can be rather easy to miss especially if it is suspected as spam and blocked. You can check the status of your order by logging into your account on our website or by reaching out to us through our Contact Us page with your order number.
WHAT DO I DO IF MY ORDER ARRIVED DAMAGED/INCORRECT PRODUCT
We appreciate your business and want to make it right. Please email us at omegacoffeecollective@gmail.com with your name and order number and a description of the issue you’re experiencing and we will work to make it right.
SUBSCRIPTIONS:
WHEN WILL MY SUBSCRIPTION SHIP?
We process subscriptions on each Tuesday of the week. Your subscription will ship out within 24 hours of your order being processed.
HOW DO I SKIP, CHANGE COFFEE TYPE, CHANGE FREQUENCY OF, OR CANCEL MY SUBSCRIPTION?
To change the order frequency of an existing subscription, please follow the following steps: